Refund policy

Made to order
As each A&D Jewellers piece is made to order, we do not accept returns or exchanges for change of mind or incorrect sizing selected at checkout. Please review your selections carefully before placing your order, including ring size and any other options.

Damaged, defective or incorrect orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery so we can review the issue and make it right. To help us review your request, please email info@adjewellers.ca with your order number, a description of the issue and, where possible, photos of the item and its packaging. We will contact you with the next steps once we have reviewed your request.

Custom and personalized pieces
Custom and personalized pieces are final sale unless they arrive damaged, defective, or incorrect.

Your consumer rights
This policy does not limit any rights or remedies available under applicable consumer protection laws.

Contact us
For any questions about this policy, please contact us at info@adjewellers.ca.